Privacy Policy

A. Introduction

The privacy of the visitors to our website is very important to us, and we are committed to protecting it. This privacy policy explains what we do with your personal details.
Consenting to our use of cookies in accordance with the terms of this policy on your first visit to our website allows us to use cookies each time you visit the site.

B. Collecting personal details

The following types of personal details may be collected, stored and used:

• information about your computer, including your IP address, your geographic location, your browser type and version, and your operating system;
• information about your visits to and use of the website, including the referral source, the length of the visit, page views, and the paths you take through the site;
• information, such as your name and email address, that you enter in order to subscribe to our email messages and/or newsletter;
• the information you enter while using the services on our website;
  information generated while you use our website, including when, how often and in what circumstances you use it;
• information contained in the messages you send us by email or through our website, including the content of the message and its metadata;
• any other type of personal details you send to us.

Before you disclose to us the personal details of another person, you must obtain that person’s consent both to the sharing and to the processing of those personal details in accordance with this policy.

C. Using your personal details

Personal details provided to us through our website will be used for the purposes set out in this policy, or on the relevant pages of the site. We may use your personal details for the following purposes:

• administering our website and our business;
  personalising the website for you;
• enabling you to use the services available on our website;
• sending you non-marketing commercial messages;
• sending you email notifications that you have specifically requested;
• sending you our newsletter by email, if you have requested it (you can tell us at any time that you no longer need the newsletter);
• sending marketing messages relating to our business and to the businesses of carefully selected third parties that we believe may be of interest to you, by post or, where you have specifically consented to this, by email or through similar technologies (you can tell us at any time if you are no longer interested in marketing messages);
• providing statistical information about our users to third parties (but that third party will not be able to identify any individual user from the information);
• handling enquiries and complaints submitted by you or concerning you and relating to our website;
• keeping our website secure and preventing fraud;
• verifying compliance with the terms of service that govern the use of the website (including monitoring private messages sent through our website’s private messaging service);
• and other uses.

You can use your privacy settings to restrict the publication of your information on our website, and you can change them using the privacy controls on the site.

We will not, without your consent, supply your personal details to any third party for that third party’s direct marketing, or for the direct marketing of any other third party.

D. Disclosing personal details

We may disclose your personal details to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors, to the extent reasonably necessary for the purposes set out in this policy.

We may disclose your personal details:

• as required of us by law;
• in connection with any current or future legal proceedings;
• in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and credit risk reduction);
  and to any person whom we reasonably believe may apply to a court or other competent authority for the disclosure of the personal details, where we reasonably believe that such court or authority would order the disclosure of those personal details.

Except as set out in this policy, we will not provide your personal details to third parties.

E. International data transfers

Information that we collect may be stored, processed and transferred between any of the countries in which we operate, in order to enable us to use the information in accordance with this policy.
Information that we collect may be transferred to the following countries, which do not have data protection laws equivalent to those in force in the European Economic Area: the United States of America, Russia, Japan, China and India.
Personal details that you publish on our website, or submit for publication on our website, may be available through the internet around the world. We cannot prevent the use or misuse of that information by others.
You expressly consent to the transfers of personal details described in this section.

F. Retaining personal details

This section sets out our data retention process and policy, which are designed to help ensure that we meet our legal obligations concerning the retention and deletion of personal details.
Personal details that we process for any purpose or purposes will not be kept for longer than is necessary for that purpose or those purposes.

G. Security of your personal details

We will take reasonable organisational and technical precautions to prevent the loss, misuse or alteration of your personal details.
We will store all the personal details you provide on secure servers (protected by password and firewall).
All electronic financial transactions carried out through our website will be protected by encryption technology.
You acknowledge that the transmission of information over the internet is inherently insecure, and that we cannot guarantee that data sent over the internet will be secure.
You are responsible for keeping confidential the password you use to access our website; we will not ask you for your password (except when you log in to our website).

H. Amendments

We may update this policy from time to time by publishing a new version on our website. You should check this page from time to time to make sure you understand any change made to this policy. We may notify you of changes to this policy by email or through the private messaging system on our website.

I. Your rights

You may instruct us to provide you with any personal details we hold about you; the provision of those details will be subject to the following conditions:

The provision of appropriate evidence of your identity, such as a valid identity card or driving licence.
We may withhold personal details that you request to the extent permitted by law.

You may instruct us at any time not to process your personal details for marketing purposes.

In practice, you will usually either consent in advance to our use of your personal details for marketing purposes, or we will give you the opportunity to opt out of your personal details being used for marketing purposes.

J. Third party websites

Our website includes external links to, and details of, third party websites. We have no control over, and are not responsible for, the privacy policies and practices of any third party.

K. Updating information

Please let us know if the personal details we hold about you need to be corrected or updated.

L. Cookies

Our website uses cookies. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by your browser and will remain valid until its set expiry date, unless deleted by the user before that date; a session cookie, on the other hand, will expire at the end of your current browsing session, when you close the browser. Cookies do not usually contain information that personally identifies a user, but personal details that we store about you may be linked to the information stored in and obtained from cookies. We use both session cookies and persistent cookies on our website.

The names of the cookies we use on our website, and the purposes for which they are used, are set out below:
We use Google Analytics and Adwords on our website to recognise a computer when a user visits the site, to track users as they use the site, to improve the site’s usability, to analyse the use of the site, to administer the site and to personalise the site for each user.

Most browsers allow you to refuse the use of cookies — for example:
in Internet Explorer (version 10) you can block cookies using the cookie handling override settings available by clicking “Tools,” “Internet Options,” “Privacy,” and then “Advanced”;
in Firefox (version 24) you can block all cookies by clicking “Tools,” “Options,” “Privacy,” selecting “Use custom settings for history” from the drop-down menu, and then unticking “Accept cookies from sites”;
and in Chrome (version 29) you can block all cookies by opening the “Customise and control” menu, then clicking “Settings,” “Show advanced settings” and “Content settings,” and then selecting “Block sites from setting any data” under the “Cookies” heading.
Blocking all cookies will have a negative impact on the usability of many websites. If you block cookies, you will not be able to use all the features on our website.

You can delete cookies already stored on your computer — for example:
in Internet Explorer (version 10) you have to delete cookie files manually (you can find instructions at http://support.microsoft.com/kb/278835 );
in Firefox (version 24) you can delete cookies by clicking “Tools,” “Options” and “Privacy,” then selecting “Use custom settings for history,” clicking “Show Cookies” and then “Remove All Cookies”;
and in Chrome (version 29) you can delete all cookies by opening the “Customise and control” menu, then clicking “Settings,” “Show advanced settings” and “Clear browsing data,” then selecting “Delete cookies and other site and plug-in data,” and finally clicking “Clear browsing data.”
Deleting cookies will have a negative impact on the usability of many websites.

This privacy policy was last updated on 21 January 2026.